Frequently Asked Questions
Ordering & Shipping
Where do you ship?
We ship worldwide from Gaziantep, Turkey. All orders are carefully packed to ensure your baklava arrives fresh and intact.
How long does shipping take?
Orders are typically dispatched within 1–2 business days. Estimated delivery times: Europe 1–2 business days, USA & Canada 2–4 business days, rest of the world 2–6 business days. You will receive a tracking number once your order has shipped.
Is the packaging safe for shipping?
Yes. Every order is packed in a sturdy box with food-safe insulation to protect the baklava during transit. We take great care to ensure your order arrives in perfect condition.
Can I order a custom amount or request a specific weight?
Each product comes in four weight options (approximately 0.5 lb, 1 lb, 2 lb, and 3.3 lb). Please select the size that best suits your needs at checkout. For custom or bulk orders, please contact us directly.
Freshness & Storage
How long does baklava keep?
Our baklava is best enjoyed within 10 days of delivery. For the best flavour and texture, store it in a cool, dry place away from direct sunlight.
Should I refrigerate my baklava?
No — do not refrigerate your baklava. Refrigeration causes the phyllo to absorb moisture and lose its crispiness. Always store at room temperature.
Can I freeze baklava?
We do not recommend freezing. Freezing damages the delicate phyllo layers and significantly affects the texture and flavour. Enjoy your baklava fresh within 10 days.
Ingredients & Allergens
What is your baklava made of?
Our baklava is made from hand-rolled phyllo dough, premium Antep pistachios, clarified butter, and a light sugar syrup. Some varieties (such as Dilber Dudağı) also include a traditional milk-based cream filling. No artificial additives, no preservatives.
Is your baklava suitable for nut allergies?
No. All of our products contain tree nuts (pistachios) and are produced in an environment where other nuts are also present. They are not suitable for anyone with a nut allergy.
Does your baklava contain gluten?
Yes. Phyllo dough contains wheat/gluten. Our baklava is not suitable for people with celiac disease or gluten intolerance.
Is your baklava dairy-free?
No. All varieties contain butter and are therefore not suitable for dairy-free or vegan diets.
About Our Baklava
Where is your baklava made?
Our baklava is handcrafted in Gaziantep, Turkey — the city recognised worldwide as the baklava capital, with a 500-year-old pastry tradition. Gaziantep baklava holds a protected geographical indication (GI) status. Every piece is made fresh to order by skilled artisan makers (ustalar).
What makes Gaziantep baklava different?
Gaziantep baklava is distinguished by its Antep pistachios — smaller, greener, and more intensely flavoured than pistachios from any other region. The phyllo is hand-rolled to extraordinary thinness, and the syrup is kept deliberately light so the pistachio flavour can shine through.
How should I serve baklava?
Baklava is best served at room temperature. It pairs beautifully with a glass of strong Turkish tea (çay) or Turkish coffee. For special occasions, it also goes wonderfully with a scoop of vanilla ice cream.
Gifts & Custom Orders
Do you offer gift packaging?
Yes. All orders are packed carefully for safe delivery. If you would like to send your order as a gift with a personalised note, please leave a message in the order notes at checkout and we will include a handwritten card.
Can I place a bulk or corporate order?
Absolutely. We accommodate bulk orders for corporate gifting, weddings, events, and special occasions. Please contact us at our contact page with your requirements and we will get back to you promptly.
Returns & Contact
What if my order arrives damaged?
We stand behind the quality of every order. If your baklava arrives damaged or there is an issue, please contact us within 48 hours of delivery with a photo and we will make it right.
How can I contact you?
You can reach our team via the Contact page. We aim to respond to all enquiries within 1 business day.