Widerrufsrecht

# Refund policy

**Return & Refund Policy**

At Turkish Baklava Queen, we care deeply about the freshness and quality of our handmade baklava. Due to the perishable nature of our products, we do not accept physical returns.

**Cancellation Policy**

Cancellation requests are accepted only **before the order has been prepared for production or handed over to the shipping carrier**.

Once an order has entered the preparation/production process or has been shipped, it can no longer be cancelled. If you wish to cancel your order, please contact us as soon as possible after placing your order. We will do our best to accommodate your request if the order has not yet entered production or shipping.

If an order has already been shipped, a cancellation request does not qualify for a refund. This policy is necessary because our baklava is freshly prepared and shipped specifically for each order.

**Damaged or Defective Items**

If your order arrives damaged or defective, we will send a free replacement product at no additional cost. Please contact us within 7 days of delivery with photos of the damage. We do not require the return of the original product.

**Eligibility**

To be eligible for a replacement, contact us within **7 days of delivery** with photographic evidence. Opened, consumed, or late requests beyond 7 days cannot be accepted.

**Refund Processing**

In cases where a replacement is not possible, approved refunds are processed within **2 business days for bank transfers** and **3 business days for credit card payments**. Shipping fees are non-refundable.

For any questions, please contact us through our website contact page.